What is a credit and what does one analysis include? +
One credit = one complete professional analysis. Includes: plain language summary, expert interpretation for your specific field, all key deadlines and amounts, your rights, a 5-step action plan, a professionally rewritten version, and a ready-to-send reply letter. Visa guides also cost 1 credit.
Do credits roll over if I don't use them? +
On Pro and Business plans, unused credits roll over to next month (up to 2x monthly limit). On Starter, credits reset monthly. Business has unlimited credits so rollover is irrelevant.
How does the Visa Guide tool work? +
Select 'Visa & Immigration' field, enter your nationality and destination country, choose visa type and duration. You get a complete guide: eligibility, required documents, step-by-step application process, fees, processing times, embassy contacts, common mistakes to avoid, and a success strategy.
Is my document private? Will you store it? +
Your documents are processed in real-time and never stored on our servers. Text is sent securely to AI, analyzed, result returned — then immediately deleted. We are GDPR-compliant with strict no-data-retention policy for document content.
Can I sign in with Google or other providers? +
Yes — click 'Continue with Google' on any sign-in screen. We also support email/password login with a full password reset flow. We never share your Google data.
When are credits added after I pay? +
Credits are added to your account automatically and instantly after payment confirmation — no waiting, no manual process needed.
What is your refund policy? +
30-day money-back guarantee on all paid plans, no questions asked. Contact support@toneanalyzer.studio within 30 days of purchase.
Is DocMind AI a replacement for a lawyer? +
No. DocMind AI is an AI-powered informational tool. Analysis is for understanding purposes only and does not constitute legal, medical, financial, or immigration advice. For important decisions, always consult a qualified professional.